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FAQ

How do you ship your products?
Can you ship via Express mail?

Do you accept credit cards?
What forms of payment do you accept?
Can you recommend how to use the products?
Is there a limit on how much I can order?
How can I contact you?
Do you sell steroids?
What are these products for?
I don't see something on your list, how do I know when/if it will be in stock?
I have not gotten confirmation of my order being shipped, what is the problem?
How do I take advantage of your specials?

What is Evocash and where can I get information on Evocash?
What is E-Gold  and where can I get information on E-Gold?
What is E-Bullion  and where can I get information on E-Bullion?
How do I send you Cash/Money Order/Cashiers Check?
How do I get a refund?
Do you ship internationally?
Do you ship to Canada?
What is your reship policy?
What is the measurement of the Pipette/Dropper?
What are the legalities here?
Do You ship to Australia and what is your success rate?
What is in your product/ what is it made of?

I saw a special 2 weeks ago/last month, but order after it was over, why can't I take advantage of the special?
Can I pre-order a product?
I sent in a Money Order/Cash, what now?

Do you guys offer a price match if I find the product cheaper?
How much are your products in my currency - Canadian/Australian etc...?
I placed an international order, it's taking a while to ship?
What is the expiration date of the products?
Why is international Shipping more expensive?
I sent an MO/CASH without filling out the form?

I see some crystallization in the bottle, what do I do?
I have a tracking #, why can't I track the package?

I am seeing ERROR #301, WHAT IS THE PROBLEM?
My shipping address is different from my billing, what do I do?
I gave you the wrong/address/zip code, what do I do?

  

How do you ship your products?

USPS Priority Mail 2-4day. It's reshipped domestic (USA).  It usually takes 24-48 BUSINESS hours to ship your product.

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Can you ship via Express mail?

Yes, there will be an extra cost, email us: [email protected] for more information.

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Do you accept credit cards?

Yes we do.

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What forms of payment do you accept?

We accept credit cards - visa/mastercard.

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Can you recommend how to use the products?

OUR PRODUCTS ARE FOR RESEARCH USE ONLY. You must know how to research with the products before buying them. IF YOU ARE FOUND TO BREAK OUR USE POLICY OR FOUND TO BE MISUSING OUR PRODUCTS, YOU WILL BE BLOCKED FROM FUTURE ORDERS AND WILL BE REQUIRED TO RETURN THE PRODUCT FOR A FULL REFUND - NO EXCEPTIONS.  YOU MUST BE OVER 18 to order form us!

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Is there a limit on how much I can order?

NO of course not, if your using a credit card you can order 1 bottle or 100,000 bottles, it's up to you!
 

How can I contact you?

https://www.ag-guys.com/store/content/contact_us.php

Email us: [email protected]

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Do you sell steroids?

NO! WE DO NOT SELL STEROIDS OR ANY OTHER DRUGS!! DO NOT EMAIL US ASKING!

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What are these products for?

RESEARCH USE only, no reselling allowed, read our disclaimer please: http://www.ag-guys.com/store/content/disclaimer.php

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I don't see something on your list, how do I know when/if it will be in stock?

If it's not on the site, we don't carry it, sorry.

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I have not gotten confirmation of my order being shipped, what is the problem?

Usually items are shipped within 48-72 business hours of order being placed (USA domestic orders), if you did not get an confirmation email with a delivery confirmation # after 72 business hours, go ahead and email us at: [email protected]
Please DO NOT email us 2 hours after placing the orders asking where is the tracking #.


NOTE: WE ARE SORRY, WE DO NOT SHIP ON THE WEEKENDS

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How do I take advantage of your specials?

If you see specials that do not have a coupon code, you must put it in the note of the order.  If it's a special listed on the website PLEASE PUT IN THE NOTE OF YOUR ORDER THE SPECIAL YOU'RE TAKING ADVANTAGE OF.  If you do not, we will automatically assign something for you.

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What is Evocash and where can I get information on Evocash?

EVOCASH IS OUT OF BUSINESS.

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What is E-Gold  and where can I get information on E-Gold?

We do NOT accept e-gold.

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What is E-Bullion  and where can I get information on E-Bullion?

we don't accept e-bullion .

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How do I send you Cash/Money Order/Cashiers Check?

We do not accept cash/money orders or checks, use our alternative payment method of credit cards.

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How do I get a refund?

Our refund policy is as follows: We do not accept returns for research products because they cannot be reused due to research regulations. 

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Do you ship internationally?

Yes, we ship all over the world, we try to ship via priority mail shipping.  Some countries require express guaranteed, like Japan in which case the package will go out USPS global priority.


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Do you ship to Canada?

Yes, we ship to canada.

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What is your reship policy?

We will reship at 50% of the original cost if customs takes the package or you provide the wrong address and it's lost.

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What is the measurement of the Pipette/Dropper?

1 FULL Pipette/Dropper = 1ML = whatever dosage ml/mg of the product

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What are the legalities here?

Please check the laws in your own country and jurisdiction for legalities of such products.

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Do You ship to Australia and what is your success rate?

Yes we do.

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What is in your product/ what is it made of?

Sorry, we cannot reveal that (besides that actual product - i.e. Ldex/LNol, you get what is stated).  It would be like Coca Cola reveling it's secret formula, wouldn't be wise? would it.  We will NOT tell you under any circumstances what is the base for suspending the product - that's our trade secret.

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I saw a special 2 weeks ago/last month, but order after it was over, why can't I take advantage of the special?

All the specials have an expiring time-frame, to which we strictly abide.  Every month we MIGHT have a special
however, we do not guarantee it.  You have to understand that if the special is over, it's over, it wouldn't be fair
to allow just 1 person to have it.

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Can I pre-order a product?

No, unfortunately, we do not allow the pre-ordering of products.

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I sent in a money order/cash, what now?

We no longer accept cash/MOs, you can pay us with a credit card, email us first: [email protected]

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Do you guys offer a price match if I find the product cheaper?

No, unfortunately, we cannot offer an 'price-matches' due to the fact that our products are best in the industry.
We use high-quality European products vs. low-grade Chinese compounds.

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How much are your products in my currency - Canadian/Australian etc...?

Please use this calculator for currency conversions: http://www.xe.com/ucc/

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I placed an international order, it's taking a while to ship?

Most international orders are shipped within 72-100 business hours - not counting weekends.  Due to customs we try not to clog
the certain country with packages.  Meaning, if we have 10 orders to Canada, they will go out 2 at a time (in order of receipt)
every 48-72 hours, for we want ALL our packages delivered instead of being seized.   Some orders can take up to 15-20 days to ship if
customs is a problem at that certain time. 

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What is the expiration date of the products? 

As long as you don't keep it in the hot sun, there should be a life of 2-3 years minimum.

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Why is international Shipping more expensive? 

Due to the fact that we ship priority international and spend a lot of time handling and packing the product in a "special" way
to pass customs, we charge extra for the shipping and handling.

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I sent an MO/CASH without filling out the form? 

There are no more forms, everything is done with credit cards.

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I see some crystallization in the bottle, what do I do? 

Heat up some water in a bowl, do not let it boil just heat it up close a boil, put the bottle in for about 3-4 mins, until boil. 
Then take it out with a GLOVE (don’t burn your hand).  NOT a rubber glove! use a hand protecting glove.  DO NOT OPEN it as it will be hot, let it cool first, once cooled, hold a cloth over it and open the bottle and stir it.  Just needs some heat.  Be careful when opening the bottle, the contents will be hot after the boiling.  DO NOT KEEP THE BOTTLE OPEN NEAR OPEN FLAMES FOR OBVIOUS REASONS!  DO NOT RECAP WHILE HOT!
*wear gogles during your research for safety!

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I have a tracking #, why can't I track the package? 

The number (#) you have is NOT a tracking number, but rather a delivery confirmation number that ONLY
confirms delivery of the product.  It's mainly used as proof of delivery, and for the most part you can't track it
until it's arrived.

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I am seeing ERROR #301, WHAT IS THE PROBLEM? 

Your PC acting up, 301 means your computer is not allowing cookies/files to be stored. Go to IE (internet explorer) TOOLS > INTERNET OPTIONS > SECURITY > ALLOW ALL COOKIES > GO BACK TO THE MAIN TAB > CLEAR HISTORY > CLEAR ALL FILES (OFFLINE TOO) and clear your cache too.

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My shipping address is different from my billing, what do I do? 

When you checkout, use your billing address for the main information; however, put your SHIPPING ADDRESS in the "SHIP TO SECTION". 

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I gave you the wrong/address/zip code, what do I do? 

If you provide the wrong address/zip code or name for shipping and your package could not be delivered, it will be considered lost and there is a 50% reship fee as this has nothing to do with us.  Please provide the right information as reshipping the products costs you and us money.

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